1. Overview

At A&S Marketing, we strive to provide the highest quality marketing services to our clients. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for receiving a refund for services purchased through our Site.

2. Eligibility for Refunds

Service Satisfaction Guarantee

  • If you are not satisfied with the services provided, you may be eligible for a refund. To qualify for a refund, you must notify us within [X] days of receiving the service.

Non-Refundable Services

  • Some services may be non-refundable. These include, but are not limited to, custom projects that require significant time and resources, consultations, and certain digital marketing packages. Non-refundable services will be clearly identified at the time of purchase.

3. Requesting a Refund

How to Request a Refund

  • To request a refund, please contact our customer service team at [Email Address] or [Phone Number] with your order details and the reason for your request.

Information Required

  • When contacting us, please provide the following information:
    • Your full name
    • Order number
    • Date of purchase
    • Reason for requesting a refund
    • Any supporting documentation or evidence

4. Refund Process

Review and Approval

  • Upon receiving your refund request, we will review it and notify you of the status of your refund. This review process may take up to [X] business days.

Refund Approval

  • If your refund request is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer’s policies.

Refund Denial

  • If your refund request is denied, we will provide you with a detailed explanation of the decision. Common reasons for denial may include but are not limited to, requests made outside the eligible period, non-refundable services, or lack of sufficient evidence to support the refund claim.

5. Partial Refunds

In certain situations, partial refunds may be granted (if applicable):

  • Services partially completed at the time of the refund request.
  • Situations where only a portion of the purchased services was unsatisfactory.

6. Late or Missing Refunds

Processing Time

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

Further Steps

  • Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Email Address].

7. Changes to This Refund Policy

We reserve the right to update or change our Refund Policy at any time, and we will notify you of any changes by posting the new Refund Policy on our Site. You are advised to review this Refund Policy periodically for any changes.